How credits, claiming, and disputes work

Last updated: July 28, 2026

1. How lead delivery works

Faireleads distributes leads through a ping-based claim system, not a browsable inventory or automatic delivery. When a new lead matching your firm's configured service area and criteria becomes available, every buyer with an open availability window receives an email ping showing the lead's state, approximate debt range, and case type. Buyers may claim the lead during a fixed claim window (as configured on our platform) on a first-come, first-served basis. Once claimed, the lead's full contact information is released to that buyer only.

If no buyer claims the lead within the initial window, it may be offered to one backup buyer for a single additional claim window before being considered unclaimed. You control which days and hours you're eligible to receive pings from your account settings — pings are only sent during your configured availability window.

2. Credits

• 1 credit = $1 USD.
• Credits are purchased in packs (Starter, Growth, Scale, as listed on our Pricing page) and are deducted from your balance only when you claim a lead.
• Credits do not expire on a monthly cycle and carry over indefinitely, unless your account is terminated for a violation of our Terms of Service.
• Credit pack purchases are generally non-refundable, except for unused credit balances where required by applicable law, or as otherwise stated in this policy.
• Bonus credits included in Growth and Scale packs are promotional and may be adjusted or discontinued for future purchases at any time; credits already issued to your account are not affected by such changes.

3. Claiming a lead

When you claim a lead within your claim window, the corresponding number of credits is deducted from your balance immediately and the lead's full contact information is unlocked for your firm only. Once claimed, the lead is no longer available to any other buyer, including any backup buyer in the fallback queue.

4. Exclusivity guarantee

Each lead is sold to exactly one buyer firm. We do not sell, resell, or otherwise distribute a claimed lead's contact information to any other firm. This is a core commitment of the platform and distinguishes claimed leads from aged or multi-sold lead lists.

5. Lead disputes and credit refunds

We want the debt range, state, and case type shown in the ping to be accurate. You may request a credit refund for a claimed lead within [48 hours] of claiming if:

• The phone number provided is invalid, disconnected, or a wrong number unrelated to the taxpayer described
• The lead's state does not match what was shown in the ping at the time of claim
• The lead is a duplicate of one you have already claimed
• The individual states they never submitted the form or never consented to be contacted, and this is confirmed by reviewing the TrustedForm consent record

To request a refund, email hello@faireleads.com with the lead ID and reason. We will review the associated TrustedForm certificate and respond within a reasonable time. Refunds are issued as credits back to your account balance, not as cash.

Refunds are not available where the lead is valid and accurately described but simply does not convert into a signed client — conversion outcomes depend on your own sales process and are not something we can control or guarantee.

6. No guarantee of results

We do not guarantee that any lead will result in a signed client, a successful case, or any particular return on your credit spend. Close rates vary by firm, case type, speed of follow-up, and factors outside our control.

7. Your responsibilities after claiming

Once you claim a lead, you are responsible for your own compliance when contacting that individual, including TCPA consent scope, calling-hour restrictions, do-not-call obligations, and any state-specific licensing requirements that apply to your firm.

8. Suspension of marketplace access

We may suspend your ability to claim leads if we detect abuse of the claiming system, repeated bad-faith refund requests, resale of lead data, or failure to maintain required professional licensing. Existing unused credits will generally be honored or refunded in this circumstance, handled on a case-by-case basis.

9. Changes to this policy

We may update this policy from time to time, including pricing, pack composition, and refund windows. Changes apply to purchases made after the update; they do not retroactively change the terms of credits already purchased.

10. Contact

Questions about a specific claim, credit balance, or refund request can be sent to hello@faireleads.com.